Restore a purchase
New phone or reinstalled the app? Sign in with the same Apple ID and restore Pro from the paywall.
Show me howSupport
How can we help?
Louden is a small app made by one developer. Most answers are below; if yours is not, email us and you will get a real reply.
Cancel the weekly plan
Subscriptions are managed by Apple, not inside Louden. It takes two taps in Settings.
Open Apple subscriptionsFind your export
The louder copy is saved where you chose during export — usually Photos, or Files if you picked a folder.
Where it goesPurchases
Apple handles billing. These are the answers.
How do I restore Louden Pro?
Open Louden, tap the Pro card or the PRO pill to open the paywall, and tap Restore at the bottom. Make sure you are signed in to the App Store with the same Apple ID you used to buy Pro. If nothing is found, you were probably signed in with a different Apple ID.
How do I cancel the weekly plan?
On your iPhone, open Settings → Apple ID → Subscriptions, choose Louden and tap Cancel Subscription. Deleting the app does not cancel it. You keep Pro until the paid week ends, and no further charge is made.
Can I get a refund?
Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com. Choose Louden, pick the purchase and explain what happened. Apple decides, and we cannot override its decision.
Should I choose weekly or lifetime?
Both unlock the same Pro features. Weekly is $3.99 a week and renews until you cancel. Lifetime is $19.99 once, with no renewal. If you expect to keep using Louden, lifetime is cheaper after about five weeks.
I paid but Pro is still locked.
First tap Restore on the paywall. If that does not work, force close the app and reopen it. Still locked? Email us with the Apple ID region and the date of purchase — never send your password or full card details.
Using Louden
The common questions about the editor itself.
Why does the boost stop at 200%?
The free plan covers most quiet clips. Pro raises the ceiling to 1000%, adds voice clarity and bass boost, and removes the three-export daily limit. Open the paywall to see both plans.
Where are my exported files saved?
Louden asks where to save when you export. If you choose Photos, the clip appears in your library as a new video. If you choose Files, it goes to the folder you select. The original file is never changed.
What files can I import?
Video and audio files that iOS can decode — typically MP4, MOV, M4A, MP3 and WAV. Some unusual codecs or DRM-protected files cannot be opened. If a file fails, try exporting it from its original app first.
Does Louden work offline?
Yes. Processing happens on your iPhone, so you can boost and export with no connection. Purchases and restoring Pro need a network, but an existing Pro status is cached for offline use.
The audio sounds distorted at high gain.
That is expected when a quiet recording is pushed a long way. Lower the gain a little, turn on the soft limiter in Settings, and listen before exporting. If the original is already loud, very high gain will clip.
Can I undo an export?
Louden never edits your original, so you can always start again from it. Delete the exported copy from Photos or Files if you do not want to keep it.
Privacy
Short answers; the full detail is in the policy.
Does Louden upload my videos?
No. Everything is processed on your iPhone. There is no account and no media storage on our side, so your files never reach a server. Read the Privacy Policy for the full detail.
How do I delete my data?
Delete the app to remove its local settings and export counter. Emails you sent us can be deleted on request — write to hello@leesnu.app. Purchase records held by Apple are managed through your Apple ID.
Do I need an account?
No. Louden has no sign-up, no profile and no password. Pro is tied to your Apple ID through the App Store.
Still stuck?
Email us with your iPhone model, iOS version and what happened. We usually reply within two business days.